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Home Depot Is Selling Its Customer Data to Brands That Don’t Even Sell at Home Depot

Home Depot has quietly built one of the most valuable advertising businesses in retail, and most people have no idea it exists. The company's retail media network just struck deals with Reddit and Pinterest to let brands, including ones that sell nothing at Home Depot, target its customers anywhere online using Home Depot's purchase data.

Author: Ivana Soldat

5 MIN READ
Home Depot Is Selling Its Customer Data to Brands That Don't Even Sell at Home Depot

Here is a simple thing to understand about Home Depot. Every time a customer buys something, whether it’s a power drill, a bag of concrete, or a set of bathroom tiles, Home Depot logs it. It connects that purchase to an account, a zip code, a spending pattern.

Do that across millions of transactions over years and you end up with an extraordinarily detailed picture of a very specific type of consumer: someone who owns property, spends money on it regularly, makes big purchasing decisions, and keeps coming back. That data is worth a lot of money. Home Depot has started selling access to it.

The vehicle for this is Orange Apron Media, Home Depot’s retail media network, which announced a set of new platform partnerships this week. The two biggest: a self-service integration with Reddit and a beta partnership with Pinterest.

Both let brands use Home Depot’s customer data to run ads. But the Pinterest deal introduces something new to the mix, and it’s the detail that changes what this story is actually about. For the first time, brands that sell nothing at Home Depot can buy access to its audience.

What “Non-Endemic” Actually Means and Why It Matters

In advertising, “endemic” brands are the obvious ones. A paint company running ads on Home Depot’s website makes sense because the paint company sells paint at Home Depot. That is a clean transaction.

Non-endemic brands are the surprising ones. A car insurance company. A credit card company. A vacation booking platform. None of them sell anything at Home Depot. But all of them would love to reach a customer who owns a home, earns enough to regularly spend on renovations, and makes careful, considered purchasing decisions.

That is the Home Depot customer to a tee. Through the new Pinterest partnership, those non-endemic brands can now buy access to over 20 audience segments built from Home Depot’s purchase history and loyalty data, targeting those customers on Pinterest while they browse bathroom ideas and deck inspiration. Home Depot gets paid. The customer has no idea it happened.

This is not unusual in the advertising industry. But it is a significant expansion of what a hardware store is willing to do with the information its customers hand over at checkout.

Reddit Is the Easy Part to Explain

The Reddit integration makes straightforward sense. Home improvement communities on Reddit are enormous and genuinely useful. People go there to research which tile saw to buy, ask whether their electrical wiring looks safe, debate the best paint for a high-humidity room. Those are the exact conversations that happen right before someone walks into a Home Depot or opens the app.

Brands that sell through Home Depot can now run Reddit ads targeting those communities using Home Depot’s own purchase data, all from the same dashboard they use to run ads on HomeDepot.com. One login, one data source, two very different platforms.

The Pinterest deal is the more ambitious play. Pinterest catches people earlier, before they know exactly what they want to buy. Someone saving images of a kitchen renovation in January is probably spending money on that kitchen by March. Getting Home Depot’s data into that earlier moment, when the decision is still forming, gives advertisers a head start they cannot get anywhere else.

The Certification Program

One piece of the announcement that deserves more attention: Home Depot is launching the Orange Apron Media Academy, a certification program for advertisers and agencies, later this year. Two learning tracks, covering campaign planning and performance measurement. It sounds dry. It is actually strategic.

Amazon did the same thing with its advertising business years ago, building a certification infrastructure that trained an entire generation of media buyers to think in Amazon terms. Those buyers then defaulted to Amazon when planning campaigns. Home Depot is trying to build the same gravitational pull in the home improvement category. Train the buyers, own the category.

Worth Adding to the Conversation

Here is what is worth adding to this conversation, beyond what Home Depot announced. Retail media networks like Orange Apron Media are growing because third-party cookies are dying and brands are desperate for targeting that actually works.

Home Depot’s first-party data, collected with customer consent through its loyalty program, is exactly the kind of signal that survives in a post-cookie world. Every partnership Home Depot adds, Reddit today, Pinterest today, Yahoo and The Trade Desk already live, makes its data more valuable because it can reach more places.

The network effect compounds. The more places Home Depot’s data can go, the more advertisers will pay for access to it. This is not a side business. It is becoming the infrastructure layer underneath a significant portion of home improvement advertising online.


Our Take

Your Loyalty Card Is Doing More Work Than You Think

Home Depot built Orange Apron Media because selling lumber has thin margins and selling audience data does not.

The company collected years of purchase history through a loyalty program its customers joined to get discounts, and it is now monetizing that history by letting insurance companies, financial brands, and other non-endemic advertisers reach those customers on Reddit and Pinterest. None of that is illegal.

Most of it is in the terms of service somewhere. But calling this a retail media network undersells what it is. Home Depot is an advertising business that also sells home improvement products, and the gap between those two descriptions is going to keep widening.