A recent report on the state of agentic commerce adoption found that many leaders in the ecommerce industry believe that AI will drive most online transactions in the near future. The report also went over other insights, such as how much companies are investing in AI, the returns they expect, and more.
AI Expected to Drive Most Online Purchases, According to Ecommerce Leaders
According to a recent report released by Logicbroker, an enterprise-grade integration platform, many experts believe that AI will soon have a hand in most online transactions. The report surveyed 600 enterprise ecommerce leaders to get their thoughts on a variety of agentic commerce-related topics.
One of the most notable findings is that more than 90% of ecommerce leaders expect AI agents to influence at least 20% of online orders by 2027. This is similar to previous research that predicts that AI agents could be responsible for between 15 and 25% of total US ecommerce sales by 2030.
Beyond that, this Logicbroker report found that more than a third of respondents believe that AI could have a role in more than half of all transactions.
Agentic Commerce Adoption is Growing
This sort of growth isn’t too far out of reach, especially with how quickly agentic commerce is growing. Not only is it becoming more mainstream, but many customers are also comfortable with it, as research found that over 75% of consumers are open to certain agentic features.
But agentic commerce isn’t solely happening in retail, as the report finds that hybrid organizations that operate both B2C and B2B models make up the largest share of the agentic commerce market, at 45%. This is compared to just 22% of the market being pure retail companies.
As a result, agentic commerce may have a role in both consumer transactions and complicated enterprise buying environments.
In fact, AI has become a part of nearly every business, as the report found that 95% of enterprises have at least one AI-driven commerce capability, and nearly half of the respondents plan to invest $1 million or more in AI commerce initiatives over the next year.
Within that group, 21% expect to spend over $5 million, showing that companies aren’t afraid to invest heavily in AI.
In addition to simply investing, many companies expect meaningful ROI quickly, as well. Around three-quarters of enterprises anticipate ROI within two years, while around half expect these returns in only 12 months.
Integrating Platforms Rather Than Building Models
The report also found that even though there’s plenty of talk about companies building their own unique AI models, most companies are just using multiple commercial AI platforms at the same time instead. In fact, less than 15% of respondents are building their own LLMs.
Responses in the report also show that integration is a major challenge in relation to AI, as 40% report that better integration tools could speed up AI adoption. As a result, the report seems to show that building a model isn’t necessarily the key to success, but rather how well companies can integrate and connect multiple AI platforms in a way that works and makes sense.
Whether building unique models or adopting platforms, there’s no doubt that AI is going to play a major role at enterprises, both internally and in how these companies sell to and connect with customers.
Ecommerce brands that aren’t already investing in AI or using it in some way, for agentic commerce or otherwise, should consider looking into it and seeing how it could help their organization succeed.
