Chatbots
Ulta Just Built a Chatbot That Sells More Lipstick Than Its Own Stores
Ivana Soldat
Ulta Beauty had a strong quarter. Net sales hit $3.16 billion, up 11.1% year over year. Comparable sales grew 5.3%. ...
Outsourcing Ecommerce Customer Service: Is It Worth It?
Eliana Galindo
Discover how outsourcing ecommerce customer service helps brands scale support, boost satisfaction, and manage peak demand efficiently.
Shopify Merchants Push Back On AI-Powered Customer Support
Kale Havervold
Recently, Shopify reverted a change it made to how it offers customer support. While it initially offered human support, the ...
ChatGPT Launches ‘Instant Checkout’ Feature Letting Shoppers Purchase Products Within Chat
Alyciah Beavers
OpenAI introduces "Instant Checkout," a new feature that lets users buy items directly within ChatGPT without leaving the chatbot.
